Archive for 'Tag Archives: 'small''
Gatlinburg Falls Resort Wins Three Straight Talk of the Town Customer Satisfaction Awards
With a customer satisfaction rating of 4.5 stars in 2012, Gatlinburg Falls Resort has won the prestigious CMUS Talk of the Town Customer Satisfaction Award for the third consecutive year in the Hotels & Travel category. [...]
TLC Home Health, Inc.
Earning the highest possible customer satisfaction rating of 5 stars for two straight years has won consecutive CMUS Talk of the Town Customer Satisfaction Awards for TLC Home Health, Inc. The Talk of the Town Awards, [...]
Social Media and a New Era of Consumer Empowerment
Since the days of Adam Smith, we have operated under the assumption that capitalism and democracy always walk hand-in-hand. After all, a system that empowers consumers to vote with their dollars is one that ensures their [...]
The Case for Competency-Based Talent Management
Providing first-rate service is complicated business. It involves both service providers (organizations and their employees) and service receivers (the customers, patients, guests, etc.). With each service event, the provider either demonstrates true competence or fails miserably [...]
Simulation Game Helps Close the Gap Between Internal Customers and External Customers
Customer Care News is dedicated to helping businesses improve customer care, customer satisfaction and employee collaboration. To that end, Dr. Keith Levick recently sat down with Bill Albert, president of Business Methodologies International, Ltd. (BMI), a [...]
The Relationship between Employee Satisfaction and Hospital Patient Experiences
The following white paper from The FORUM: Business Results Through People examines the vital link in the hospital industry between employee satisfaction and the satisfaction and quality of patient care, based on extensive research conducted at [...]
Logi-Serve™ Receives the 2012 Publisher’s Choice Product ofthe Year Award
In keeping with its mission to shed light on high achievers in the area of customer satisfaction and customer care, Customer Care News has established the Publisher’s Choice Product of the Year Award to recognize and [...]
The Impact of Employee Satisfaction Within the Hospital Setting
Intuitively, a hospital’s safety culture ought to be related to its service quality. Practices such as open communication among staff members and providing patientcentered care have an impact on both patient safety and patient satisfaction. This [...]
Energize Employees with Virtual Storytelling
Everyone likes a good story. Thanks to the tremendous growth in digital communications, tools like e-mail, Facebook, YouTube and others make it possible to spread stories across the globe at the speed of byte and the [...]
The Changing Face of Customer Service
With ever-evolving technology and the rise of social media, Companies need to make critical changes. [...]
CCF Maui Construction Inc. Wins Consecutive Talk of the Town Awards for Customer Satisfaction
Achieving the highest rating of 5 stars two years in a row for providing excellent customer service, CCF Maui Construction Inc. has won a second straight CMUS Talk of the Town Customer Satisfaction Award in the [...]
May 21 Business Growth Summit
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