Archive for 'Tag Archives: 'retail''
Since the days of Adam Smith, we have operated under the assumption that capitalism and democracy always walk hand-in-hand. After all, a system that empowers consumers to vote with their dollars is one that ensures their [...]
Providing first-rate service is complicated business. It involves both service providers (organizations and their employees) and service receivers (the customers, patients, guests, etc.). With each service event, the provider either demonstrates true competence or fails miserably [...]
Customer Care News is dedicated to helping businesses improve customer care, customer satisfaction and employee collaboration. To that end, Dr. Keith Levick recently sat down with Bill Albert, president of Business Methodologies International, Ltd. (BMI), a [...]
The following white paper from The FORUM: Business Results Through People examines the vital link in the hospital industry between employee satisfaction and the satisfaction and quality of patient care, based on extensive research conducted at [...]
In keeping with its mission to shed light on high achievers in the area of customer satisfaction and customer care, Customer Care News has established the Publisher’s Choice Product of the Year Award to recognize and [...]
Intuitively, a hospital’s safety culture ought to be related to its service quality. Practices such as open communication among staff members and providing patientcentered care have an impact on both patient safety and patient satisfaction. This [...]
Everyone likes a good story. Thanks to the tremendous growth in digital communications, tools like e-mail, Facebook, YouTube and others make it possible to spread stories across the globe at the speed of byte and the [...]