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Establish an ongoing initiative to attract new and loyal customers and also improve customer retention.
Let your customers know that you are putting them first!
The latest trends and issues related to the customer experience including an in depth glossary of terms. Click Here to Order a Printed Copy.
Introducing CCN Learning Resources: Enhance Solutions to Improve Customer Service. Click the image to browse our complete online Course Catalog.
Orbitz Worldwide AmericasLisa Diehl, Manager, Customer Relations
General MillsJeff Hagen, Director, Consumer Services
Roche Diagnostics CorporationCheryl Duwve, Vice President, Customer Support
Kelly Services®Kimberly Sokol, Strategic Development Manager / KellyConnect®
Digital RootsJason Wolcott, Co-founder & CEO
NexxPhaseChris Attebery, Director of Relationship Marketing
Ingalls Health SystemAaron Bontrager, MBA, MHA, Executive Director of Surgical Services
Customer Care NewsDale Jaslove, Publisher
Customer Care AdvisorsKeith Levick, Ph.D., CEO
Complete List (all dates)
Fall 2012 Edition
Spring 2012 Edition
Fall 2011 Edition
Spring 2011 Edition
Fall 2010 Edition
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Customer Care News
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