View our Fall 2012 Issue below; Click Here to Purchase a Printed Copy.
Past Issues…
Spring 2012
In This Issue:
Social Media and a New Era of Consumer Empowerment
The Changing Face of Customer Service
Energize Employees with Virtual Storytelling
The Case for Competency-Based Talent Management
Simulation Game Helps Close the Gap Between Internal Customers and External Customers
The Relationship between Employee Satisfaction and Hospital Patient Experiences
The Impact of Employee Satisfaction Within the Hospital Setting
Logi-Serve™ Receives the 2012 Publisher’s Choice Product of the Year Award
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Fall 2011
In This Issue:
Survey Says: Get it Right with Net Promoter Score
Measuring Customer Service: Talk of the Town Awards Sets New Standards
People Power Sets the Pace for Innovation
Employee Insight Drives Performance
Can an Employee Recognition Program Build Customer Loyalty?
The Best Companies Get Results Through People
Never Underestimate the Importance of Education
Parallels between Athletic Coaching and People Performance
Integrating Customer Service Into Every Day
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Spring 2011
In This Issue:
Servant Leadership Kissing Up and Kicking Down Are Not Allowed
Being the Boss
The Ethernet Connection: Motivating Virtual Teams
Learning from the Past, Improving the Future: The New UAW
The Right People in the Right Positions: Success Beyond the Crisis Years
Rebranding: The UAW Emphasizes the Importance of World Class Manufacturing
Extreme Executive Education
Good Teams Don’t Just Happen
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Fall 2010
In This Issue:
Anyone Can Take an Order: Restaurant employees’ emotional intelligence is key to futhering their success
Resources At Your Fingertips: A Glimpse of the top 10 best-selling books on customer satisfaction
Six Free Ways Even Small Companies Can Prepare For Online Crisis
Customer Service Plays an Increasingly Important Role in Higher Education
Why Caring Companies Win
How the Secondary Guest Can Make or Break Your Business: Disney emphasizes the importance of treating all guests as potential customers
Deterring Workplace Violence
Prescription for Performance
Xpect Better Results: Michigan-based company works with restaurants to improve customer service
The List: A guide to some of the top marketing research companies
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