In keeping with its mission to shed light on high achievers in the area of customer satisfaction and customer care, Customer Care News has established the Publisher’s Choice Product of the Year Award to recognize and acknowledge the most outstanding customer service products on the market.
Logi-Serve™ (LS) (www.logi-serve.com), a web-based screening and development assessment and talent management platform, has won the 2012 Publisher’s Choice Product of the Year Award for its best-in-class and award-winning assessment screening and development technology. Logi-Serve, LLC. received this coveted award for its pioneering Logi-Serve™ Service Excellence (Logi-Serve) screening and development tool. Logi-Serve™ was built from the ground up to provide a more precise way to predict and develop service and sales excellence and was selected for its scientifically validated and prov- en approach to improving the quality of hires and assisting in man- aging and devel- oping employees specifically around service excellence as well as customer and patient satisfaction. The Logi-Serve™ reporting engine provides reports that enable companies to make better selection decisions, and then more easily mentor and develop employees. Additionally, it offers a deep analytics engine that ties results to better business outcomes, including dollar estimates on expected added service value by people recommended by the system.
Logi-Serve™ offers two innovative patent pending systems including a Visual Logic™ storyboarding platform and a Triangulation™ science testing methodology that allows companies to assess people more quickly and precisely, pinpointing service ability and predicting performance outcomes. Logi- Serve™ was also ranked a Top 10 “Awesome New Technology” by the 2011 National HR Technology Conference leadership.
CCN Associate Publisher Dr. Keith Levick called Logi- Serve™ “a game changing and breakthrough technology” and “the most scientific and innovative system he has ever seen. We were dazzled by Logi-Serve’s Visual Logic™ storyboarding system, which brings candidates into a very easy to use simulated role-playing experience to mirror common but difficult service situations. We were also very impressed by Logi-Serve’s patent pending Triangulation™ science methodology to evaluate service aptitude. As applied to assessment science, triangulation is a powerful technique that validates data through cross- verification of information from multiple sources. We hope organizations of all sizes will use Logi-Serve™ to improve their new hire selection and development and address market needs to significantly improve workforce performance and execution around increasing customer loyalty as well as customer and patient satisfaction. Logi-Serve™ is a remarkable breakthrough product unmatched in the marketplace. We are pleased to pro- vide our readership with Logi-Serve™ as our choice for 2012 Product of the Year.”
“We are so proud to be selected by Dr. Keith Levick, an experienced and respected leader in service training and the talent management discipline,” said Eric Krohner, President and CEO of Logi-Serve, LLC. “Keith and his staff of experts at Customer Care News have a remarkable commitment and dedication to helping the business community reach their optimal potential.”
For more information view the Logi-Ser ve website at www.logi-ser ve.com or call 1-800-698-0403 or e-mail firstname.lastname@example.org.