Exceptional communication is key to business success, and the importance of listening in the communication process is enormous. The ability to speak well, and write well are necessary components in successful communication. The ability to listen is equally as important. Poor listening skills can result in miscommunication, costly misunderstandings, and prolonged solution implementation.
This program focuses on strategies designed to ensure business critical messages are accurately sent and received through the power of active listening.
This course is based upon active learning, with rich, interactive exercises, case studies, and applied experiences.
At the end of this course, participants will be able to:
Identify three (3) levels of listening
Strengthen listening skills and habits
Recognize barriers to good listening
Respond appropriately to non-verbal messages
Listen and respond empathically
Enhanced ability to actively listen, send, and receive business critical messages resulting in improved and streamlined communication across the enterprise.
Dr. Keith Levick
Director of Financial Services Jennifer Barth
Ext 804: Sales
Ext 805: Billing and Accounting
Ext 807: Education Programs
Ext 808: Program Registration