Research has shown that Emotional Intelligence (EI) contributes more to a person’s success in life than raw intelligence (IQ). Leaders and employees with a high EI are the ones who make the best decisions, manage people more effectively and contribute most to the overall success of the organization. Emphasis is placed on the development of specific skills that strengthen EI.
This course is based upon active learning, with rich, interactive exercises and applied experiences.
At the end of this course, participants will be able to:
Define emotional intelligence (EI)
Recognize the role of EI in the workplace
Describe an EI model
Build an intuitive muscle
Better manage emotions
Improve social awareness
Practice and enhance social and empathy skills
Listen and respond with empathy
Improved and enhanced Emotional Intelligence resulting in increased customer satisfaction, relationships, retention, and improved internal employee interactions.
Dr. Keith Levick
Director of Financial Services Jennifer Barth
Ext 804: Sales
Ext 805: Billing and Accounting
Ext 807: Education Programs
Ext 808: Program Registration