Organizational efficiency and performance is enhanced through solid collaborative negotiation skills. Whether working with customers, or with internal staff, effective negotiation skills can improve communication, reduce conflict and drive business solutions. This program focuses on developing the ability to negotiate to “win-win” solutions through a collaborative approach.
This course is based upon active learning, with rich, interactive exercises, case studies, and applied experiences.
At the end of this course, participants will be able to:
Identify negotiation styles (personal and team)
Recognize “negotiation busters” that can hinder the collaborative process
Differentiate between wants and needs
Recognize the importance of preparing for the “what-ifs”
Create the mindset of a negotiator
Recognize the elements of conflict in the negotiation process
Apply a four-step collaborative model
Enhanced collaborative negotiation skills resulting in improved communication, and increased ability to drive “win-win” solutions within teams and with external customers.
Dr. Keith Levick
Director of Financial Services Jennifer Barth
Ext 804: Sales
Ext 805: Billing and Accounting
Ext 807: Education Programs
Ext 808: Program Registration