Customer Care News http://customercarenews.com Emerging Strategies to improve customer, client, patient, and student satisfaction ratings. Mon, 20 May 2013 22:56:57 +0000 en-US hourly 1 http://wordpress.org/?v=3.5.1 Video: Teamwork and Collaboration http://customercarenews.com/teamwork-and-collaboration/ http://customercarenews.com/teamwork-and-collaboration/#comments Sun, 12 May 2013 15:30:13 +0000 admin http://customercarenews.com/?p=756 Cisco CEO John Chambers on how collaboration and teamwork has enabled the company to innovate more quickly.

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]]> Cisco CEO John Chambers explains how abandoning command-and-control leadership has enabled the company to innovate more quickly, using collaboration and teamwork.

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]]> http://customercarenews.com/teamwork-and-collaboration/feed/ 0 Abandoned Call http://customercarenews.com/abandoned-call/ http://customercarenews.com/abandoned-call/#comments Fri, 10 May 2013 15:55:22 +0000 admin http://customercarenews.com/?p=1032 The caller hangs up before reaching an agent. (Also called a lost call.)

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]]> The caller hangs up before reaching an agent. (Also called a lost call.)

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]]> http://customercarenews.com/abandoned-call/feed/ 0 Access Provider http://customercarenews.com/access-provider/ http://customercarenews.com/access-provider/#comments Fri, 10 May 2013 15:53:19 +0000 admin http://customercarenews.com/?p=1031 An organization that provides access to the Internet. (Also called an Internet Service Provider [ISP].)

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]]> An organization that provides access to the Internet. (Also called an Internet Service Provider [ISP].)

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]]> http://customercarenews.com/access-provider/feed/ 0 ACD http://customercarenews.com/acd/ http://customercarenews.com/acd/#comments Fri, 10 May 2013 15:52:13 +0000 admin http://customercarenews.com/?p=1030 Automatic Call Distributor automatically answers calls, queues calls, distributes calls to agents, plays delay announcements and provides real-time and historical reports on these activities.

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]]> Automatic Call Distributor automatically answers calls, queues calls, distributes calls to agents, plays delay announcements and provides real-time and historical reports on these activities.

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]]> http://customercarenews.com/acd/feed/ 0 ACS http://customercarenews.com/acs/ http://customercarenews.com/acs/#comments Fri, 10 May 2013 15:51:29 +0000 admin http://customercarenews.com/?p=1029 Automatic Call Sequencer automatically answers and sequences calls on a first-in/first-out basis.

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]]> Automatic Call Sequencer automatically answers and sequences calls on a first-in/first-out basis.

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]]> http://customercarenews.com/acs/feed/ 0 ACTUAL VALUE http://customercarenews.com/actual-value/ http://customercarenews.com/actual-value/#comments Fri, 10 May 2013 15:50:37 +0000 admin http://customercarenews.com/?p=1028 The net present value of future financial contributions from the designated customer, behaving in the way he is expected to behave, knowing what we know now, with no significant unanticipated change in the customer’s needs, in the competitive landscape, or in the company’s planned strategy. Same as lifetime value (LTV).

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]]> The net present value of future financial contributions from the designated customer, behaving in the way he is expected to behave, knowing what we know now, with no significant unanticipated change in the customer’s needs, in the competitive landscape, or in the company’s planned strategy. Same as lifetime value (LTV).

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]]> http://customercarenews.com/actual-value/feed/ 0 ACW http://customercarenews.com/acw/ http://customercarenews.com/acw/#comments Fri, 10 May 2013 15:49:38 +0000 admin http://customercarenews.com/?p=1027 After-Call Work. Work that is necessitated by and immediately follows an inbound transaction (Also called Wrap-up and Post Call Processing.)

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]]> After-Call Work. Work that is necessitated by and immediately follows an inbound transaction (Also called Wrap-up and Post Call Processing.)

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]]> http://customercarenews.com/acw/feed/ 0 Aggregation http://customercarenews.com/aggregation/ http://customercarenews.com/aggregation/#comments Fri, 10 May 2013 15:49:05 +0000 admin http://customercarenews.com/?p=1026 Combining data in a way that creates new information. For example, adding the dollar values of all of a customer’s transactions together to create a new field that reflects total purchases.

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]]> Combining data in a way that creates new information. For example, adding the dollar values of all of a customer’s transactions together to create a new field that reflects total purchases.

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]]> http://customercarenews.com/aggregation/feed/ 0 AHT http://customercarenews.com/aht/ http://customercarenews.com/aht/#comments Fri, 10 May 2013 15:48:10 +0000 admin http://customercarenews.com/?p=1025 Average Handling Time; the sum of average talk time and average after-call work for a specified time period. OR Average Hold Time.

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]]> Average Handling Time; the sum of average talk time and average after-call work for a specified time period. OR Average Hold Time.

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]]> http://customercarenews.com/aht/feed/ 0 AI http://customercarenews.com/ai/ http://customercarenews.com/ai/#comments Fri, 10 May 2013 15:47:12 +0000 admin http://customercarenews.com/?p=1024 Artificial Intelligence is computers that act in a way analogous to intelligent human behavior.

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]]> Artificial Intelligence is computers that act in a way analogous to intelligent human behavior.

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]]> http://customercarenews.com/ai/feed/ 0