Archive for 'Video'
Video: Teamwork and Collaboration
Cisco CEO John Chambers on how collaboration and teamwork has enabled the company to innovate more quickly. [...]
How I Built It: Stew Leonard’s
Stew Leonard Jr. talks about shepherding his family's grocery-store business and keeping the focus on customer service. [...]
Learning About Teambuilding in an Outrigger Canoe
Paddling in an outrigger canoe provides not only an intense workout and feelings of euphoria when the boat glides. It also provides some good lessons in teambuilding, says Charlene Reed, founder of Reed and Associates Executive [...]
Customer Service Issues
BusinessWeek’s Diane Brady and Jena McGregor discuss the role of customer service during the recession in connection with our annual Customer Service Champs report. [...]
Moments of Truth
“Moments of Truth” captures the flavor, the urgency, and the import of the crisis communications work we do. As the video says, “We do not remember the days, we remember the moments.” [...]
How a Comcast Executive Manages His Time
Comcast executive Steve Burke believes success comes from taking an aggresive approach to time management. [...]
Success Story: Wealth Executive Joe Duran
Joe Duran, chief executive of United Capital, shares his firm's keys to success with Dow Jones Wealth Adviser's Veronica Dagher. [...]
How I Built It: Liz Lange
Liz Lange talks to WSJ's Colleen DeBaise about fashioning a maternity-wear empire and dressing pregnant celebrities. [...]
Customer First Program of Excellence™
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The latest trends and issues related to the customer experience including an in depth glossary of terms. Click Here to Order a Printed Copy.
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Introducing CCN Learning Resources: Enhance Solutions to Improve Customer Service. Click the image to browse our complete online Course Catalog.
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