Archive for 'Spring 2011'
Good Teams Don’t Just Happen
Everything in the workplace involves teams, formal or informal. We have grown accustomed to this structure and most of us believe we know very well how to get work done in a team environment. But do [...]
Extreme Executive Education
World-class programs where executives can grow and strengthen their knowledge base and skill set. [...]
Rebranding: The UAW Emphasizes the Importance of World Class Manufacturing
General Holiefield, vice president of the United Auto Workers (UAW), discusses the changing face of the UAW in today’s economic climate. [...]
The Right People in the Right Positions: Success Beyond the Crisis Years
Dr. Keith Levick recently sat down with Daniel J. Weinfurter, CEO of Accretive Solutions, a national consulting and executive search firm that delivers business solutions to help companies manage and improve their financial, operational and IT [...]
Learning from the Past, Improving the Future: The New UAW
As part of Customer Care News’ continuing series of interviews with business leaders regarding employee collaboration and improving customer satisfaction and customer care, Dr. Keith Levick recently spoke with Joe Ashton, vice president of the United [...]
The Ethernet Connection: Motivating Virtual Teams
Although Liz’s routine is most likely the pinnacle of a “virtual” work environment, today’s reality is that the majority of her peers share at least some of the virtual elements of her day-to-day experience. [...]
Being the Boss
Senior editor Carmen Nobel incorporates an interview with Harvard Business School Professor Linda A. Hill, who coauthored Being the Boss: The 3 Imperatives for Becoming a Great Leader with Kent Lineback. [...]
Servant Leadership Kissing Up and Kicking Down Are Not Allowed
An excerpt from the recently published book, The Communicators: Leadership in the Age of Crisis by Richard S. Levick and Charles Slack. [...]
Customer First Program of Excellence™
Establish an ongoing initiative to attract new and loyal customers and also improve customer retention.
Let your customers know that you are putting them first!
Our Fall 2012 Issue
The latest trends and issues related to the customer experience including an in depth glossary of terms. Click Here to Order a Printed Copy.
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Introducing CCN Learning Resources: Enhance Solutions to Improve Customer Service. Click the image to browse our complete online Course Catalog.
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