Award for Excellence in Customer Service – Bear Staffing Services

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In business for more than a decade, Bear Staffing Services is focused on skilled and semi-skilled positions in historically high turnover industries, specializing in manufacturing/ industrial, administrative support and information technology (IT). At Bear Staffing, the goal is to deliver a higher quality of candidate than most manufacturing recruiters, skilled trade recruiters and skilled labor recruiters. And this is accomplished through the company’s proven, cutting-edge inverted recruiting model.

“Rather than cast a wide recruiting net, then waste time disqualifying the majority of candidates, we reduce the number of unqualified candidates who enter our system,” says Bear Staffing’s Executive Vice President, COO and co-founder Gary Johnson. “This unique approach allows our recruiters to source, select and manage a higher caliber employee for our clients.”

This recruiting model serves as an upfront screening tool, ensuring only the most highly qualified candidates even make it through the doors. “We’ve got simple solutions that deliver powerful results,” says Gary. The selective process includes:

• No walk-ins: By not accepting walk-in candidates, Bear Staffing prevents window shoppers or uncommitted candidates from even making it through the gate.
• Online-only application
• Resumes are required: Being able to present a resume indicates a level of professionalism that we encourage from each candidate. Workers who are committed to taking the steps required to find the right job are likely to bring that level of commitment and professionalism to the job.
• Workplace productivity profile: All candidates must complete the profile, which is used to assess them for potential to be a conscientious, productive and reliable employee.
• No unskilled positions: Bear focuses on skilled, semi-skilled and technical positions only. Bear Staffing follows the mantra that filling traditionally high-volume and high-turnover positions doesn’t mean you shouldn’t have high expectations. We’ll help you make great hires and retain top talent across the country. Bear Staffing is also a certified Woman Owned Business (WOB) and partners with other WOBs whenever possible.

Strong Leadership
Gary and Sherri Johnson founded Bear Staffing in 2005. With more than 20 years of operational and management experience, Sherri has held a variety of roles focused on recruiting and retention strategies, orientation, training, career development, and career planning. She has developed and successfully executed new programs and practices to drive high performance and retain top talent through skill building, performance management and the implementation of recognition programs. Prior to founding Bear Staffing, Sherri served in executive management roles for companies such as Commerce Bank (in the Loss Prevention department), Advanta National Bank (in the Business Card Call Center division) and JCPenney. Since co-founding Bear Staffing, Sherri has maintained a hands-on approach to service delivery. She is accessible to both clients and employees, while guiding and directing Bear’s recruiting and fulfillment function. During his 20-plus years in the staffing solutions industry, Gary has led successful startup, turnaround and expansion efforts on both a national and regional scale. Frequently described as an action-oriented problem solver, Gary is able to break down issues into processes that can be repeated, measured and improved. He consistently and repeatedly has utilized this approach to drive increased revenue and profitability for both clients and his own companies.

Customer Satisfaction
“Customer service is first on our list,” says Gary. “Practicing top-notch customer service when acquiring highly skilled talent and delivering to our clientele is our passion. Employees and employers have given us great reviews, speaking to our caring spirit and talent pool. We recruit only the best for our clients.” For its efforts, the team at Bear Staffing was recently honored with the City Beat News (CBN) Spectrum Award for Customer Satisfaction. (View the company’s Star Page at https://awards.citybeatnews.com/BEAR-STAFFING-SERVICESKANSAS-CITY-MO-KANSAS-CITY-MO).

CBN employs its independent, proprietary research and evaluation system to identify and award businesses with a track record of top-flight customer service and customer satisfaction. The rating system combines data collected from nominations, online and other customer reviews, surveys, blogs, social networks, business-rating services, and other honors and accolades — all of which express the voice of the customer. “We at Bear Staffing would like to thank everyone involved in making this award possible,” says Gary. “We are honored to have been noticed for our customer service and dedication to success of our clients.”

Some of the company’s other accolades include making the Staffing Industry Analysts’ List of Fastest Growing Staffing Firms in the United States in 2014; appearing on the Inc. 5000 List of Fastest Growing Companies for three consecutive years; and Gary’s nomination for the Delaware Valley HR Consultant of the Year in 2011.

— Corporate Profile

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