As longtime publishers of several business-to-business publications, in 2009 the founders of Customer Care News set out to establish a website and magazine dedicated to exploring the relationship between customer care, customer satisfaction, customer experience and the bottom line.
Research shows us that the reason customer satisfaction is so important is because of its impact on the many factors that affect a company’s bottom line. It generates higher customer loyalty, repeat business and increased revenue. In general terms, more satisfied customers make happier business owners, shareholders, employees and managers. The more the company focuses on customer care, the more a company reaps the rewards of higher customer satisfaction. This creates a customer that will be more loyal, spend more money, treat staff better and spread the word online and in everyday conversation. Happy Customers beget Happy Bottom Line and Happy Stakeholders. This should be the call of every company in America.
Thus, Customercarenews.com was created to shed light on high achievers in the area of customer satisfaction and customer care. The publication covers the leading industry providers of education and resources that are vital to assisting companies in improving their customer satisfaction scores.
We encourage your company to implore its staff and management to far exceed all expectations in this area, and we hope our website and magazine assists in offering helpful, first-person experiential learning opportunities and resources.