Social Media and a New Era of Consumer Empowerment
Since the days of Adam Smith, we have operated under the assumption that capitalism and democracy always walk hand-in-hand. After all, a system that empowers
The Case for Competency-Based Talent Management
Providing first-rate service is complicated business. It involves both service providers (organizations and their employees) and service receivers (the customers, patients, guests, etc.). With each
Simulation Game Helps Close the Gap Between Internal Customers and External Customers
Customer Care News is dedicated to helping businesses improve customer care, customer satisfaction and employee collaboration. To that end, Dr. Keith Levick recently sat down
The Relationship between Employee Satisfaction and Hospital Patient Experiences
The following white paper from The FORUM: Business Results Through People examines the vital link in the hospital industry between employee satisfaction and the satisfaction
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Ronald L. Morse, DDS, PC Wins Second Consecutive Talk of the Town Customer Satisfaction Award
Ronald L. Morse, DDS, PC has earned a second straight Talk of the Town Customer Satisfaction Award in the Dentists [...]
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Servant Leadership Kissing Up and Kicking Down Are Not Allowed
An excerpt from the recently published book, The Communicators: Leadership in the Age of Crisis by Richard S. Levick and [...]
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Introducing CCN Learning Resources: Enhance Solutions to Improve Customer Service. Click the image to browse our complete online Course Catalog.Website
Logi-Serve™, a web-based screening and development assessment and talent management platform, has won Customer Care News magazine’s 2012 Publisher’s Choice Product of the Year Award for its best-in-class and award-winning assessment screening and development technology. 
Good Teams Don’t Just Happen
Great to see this type of collaboration discussed. We see the outcome
Anyone Can Take an Order
Perhaps you should also a put a forum site on your blog to increase re
Being the Boss
This is exactly what I was thinking and i'm looking for more at
Being the Boss
i like the theme and colors that you used for your blog, is it a custo
How a Comcast Executive Manages His Time
yeah nice